Heightened Security Solutions (HSS) is a locally Cairns based security and training provider renowned for delivering consistent and reliable security services in Cairns and Far North Queensland.
The team at HSS have several decades of far-reaching experience in security, emergency planning and management areas. With a mix of skill gained in government and corporate spheres, our team has extensive backgrounds in senior security management, counter-terrorism, emergency and crisis management and business continuity.
HSS aims to exceed both industry standards and client’s expectations.
Our team will work closely with your operations and management teams to implement a security program that is consistent with your organisation’s goals.
All of our employees are thoroughly screened, regularly trained and kept abreast of legislative requirements and other security standards. Additionally, all Heightened Security Officers undergo customer service training before placement at a site. Our managers and site supervisors provide responsive and thorough client interaction.
A security expert with more than 30 years hands-on experience at a high level; gained from time spent with the Australian Defence Force. Consults on high-end security risk management and protective security; with a focus on special events and security systems.
From a security personnel perspective, Rick’s expertise also captures the importance of communication between organisations and the services they deliver, including the patrons. His visionary approach to security ensures that the previously strong divide between security and patrons is reduced and that personnel are trained with customer service firmly in mind.
Troy is directly involved in the delivery of services for all our clients. He has been delivering security services in the Cairns region for over 10 years.
His local team/people, approach and knowledge of the region has led to quick growth in the region both for TJS and now for Heightened Security. Troy has directly delivered and managed security services for numerous events and his experience in the security sector and his local knowledge ensures he is able to deliver excellent and compliant service consistently.
Cris is a devoted and highly experienced security professional with over 25 years in the industry. Hailing from New Zealand, Cris first cut his teeth as a soldier in the New Zealand Defence Force. After a period of dedicated service, Cris brought his skills and passion for security operations to the Australian Defence Force on operations in East Timor and Iraq. Following a successful and rewarding military career, Cris moved into the private security industry where he led, trained mentored and operated with multi-national security professionals in high risk and complex environments such as Iraq, Nigeria and Papua New Guinea.
In more recent times, Cris has led the field as a National Operations Manager – Security across the Australian industry providing holistic and effective security solutions to Aviation, Maritime, Oil and Gas, Mining and Tourism. Cris holds qualifications in Security & Risk Management, Leadership & Management, Business, & Work Health & Safety.
Melvin is former New Zealand Serviceman with special operations background and experience working within the private sector with a proven history of job commitment and discipline. Melvin is a reliable employee with an excellent work history who strives for high standards.
Melvin’s experience in security comes from operating within Papua New Guinea, with specialist security teams, where he was responsible for providing safety and security to refugees seeking to resettle in Papua New Guinea. He also played a significant role in the training of local national security firms in preparation to transfer operational responsibilities to the PNG Government.
Melvin’s skills include briefing and debriefing team members of daily tasks and security risks, planning vehicle patrols and coordinating staff. His training in the military and in the private sector has enabled him to think quickly and enable a response to any situation.
Melvin’s background and experience mixed in with his cool and calming personality makes him the perfect person to provide the coaching and mentoring for all HSS Staff.
Security Supervisor / WHS Coordinator
Seru has an extensive background in security and mining industry roles and oversees safety and operational programmes for HSS. With 12 years security experience in a variety of locations and five years in the mining industry he is uniquely placed to understand the requirements each HSS client site and the needs of our personnel and the stakeholders. Seru conducts extensive WH&S reviews of our sites and liaises with our clients to ensure safety for all staff, visitors, tourists and site personnel, resulting in the reduction of incidents at HSS sites.
Seru holds qualifications in Work Health & Safety and is currently a licensed Security Officer.