About Us

Heightened Security Solutions (HSS) is a locally Cairns based security and training provider renowned for delivering consistent and reliable security services in Cairns and Far North Queensland.

The team at HSS have several decades of far-reaching experience in security, emergency planning and management areas. With a mix of skill gained in government and corporate spheres, our team has extensive backgrounds in senior security management, counter-terrorism, emergency and crisis management and business continuity.

HSS aims to exceed both industry standards and client’s expectations.

Our Team

Our team will work closely with your operations and management teams to implement a security program that is consistent with your organisation’s goals.

All of our employees are thoroughly screened, regularly trained and kept abreast of legislative requirements and other security standards. Additionally, all Heightened Security Officers undergo customer service training before placement at a site. Our managers and site supervisors provide responsive and thorough client interaction.

Rick Huriwai


A security expert with more than 30 years hands-on experience at a high level; gained from time spent with the Australian Defence Force. Consults on high-end security risk management and protective security; with a focus on special events and security systems.

From a security personnel perspective, Rick’s expertise also captures the importance of communication between organisations and the services they deliver, including the patrons. His visionary approach to security ensures that the previously strong divide between security and patrons is reduced and that personnel are trained with customer service firmly in mind.

Troy Jaques


Troy is directly involved in the delivery of services for all our clients. He has been delivering security services in the Cairns region for over 10 years.

His local team/people, approach and knowledge of the region has led to quick growth in the region both for TJS and now for Heightened Security.  Troy has directly delivered and managed security services for numerous events and his experience in the security sector and his local knowledge ensures he is able to deliver excellent and compliant service consistently.

Mel Powell

Operations Manager

Mel is a security professional with proven management experience within the security industry, the public sector, armed emergency services and government secure sectors. Mel has over 15 years Security experience with four years in management and operational areas of the industry.

Mel recently worked for Queensland Correctional Services as a Probation & Parole Surveillance Officer, Queensland Government as a Forensic Fire Safety & Security Officer within Maximum Forensic Secure Units.

Mel works cooperatively with others and uses sound judgment and initiative in her decision making with a ‘hands on’ problem solving approach, and able to remain calm under pressure and take control of incidents.

Heightened Security Solutions is a full-service security company which offers a wide variety of security services and solutions guaranteeing your organisation, venue or event is secured in the most efficient and cost-effective way.

QLD Licence: 4156683 Heightened Security Solutions Pty Ltd

Contact Us

(07) 4084 0598

2/25 - 27 Sheridan Street, Cairns QLD 4870

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